Returns & Exchanges
We attach great importance to your satisfaction with our products. If you are considering a return or exchange, you will find important information here.
return shipping costs
Return shipping costs are borne by you, the customer. This includes the cost of shipping the products back to us, unless the product was delivered damaged.
Costs of exchange
In the event of an exchange, we will cover the cost of reshipping the desired items to you. There will be no additional shipping costs for you.
Please note that it is your responsibility to check your dog's exact measurements and ensure that they will fit in or on the product you ordered. Should the product be returned due to incorrect measurements on your part, you, as the customer, are responsible for the return shipping costs.
If you would like a return slip and want to exchange the product, please send an email to: shop@rexproduct.de
Shipping details for the return
You can use any shipping service provider of your choice for returns. However, we recommend sending the package as an insured package with a tracking number to ensure safe and traceable shipping. Please send the package to one of the following addresses, depending on your location:
Send returns to this address:
(Please be sure to use this address and company as your address)
REXPRODUCT Sp. z oo Sp.K., Im Technologiepark 1, 15236 Frankfurt Oder, Germany
Please enclose a note with your name and order number in the package. This will make it easier to identify your return.
additional Information
Optionally, we will be happy to issue you a return slip for a fee of €10.00. This fee will be deducted from your refund. Please note, however, that you will still be responsible for the return shipping costs, regardless of whether a return slip is issued.
If you would like a return slip, please send an email to: shop@rexproduct.de
Our customer service team is happy to assist you with any questions or concerns. Your satisfaction is important to us and we strive to make the return and exchange of your items as smooth as possible.
Additional information for returns
If, due to incorrect labeling, the return can only be accepted against payment of a fee, we reserve the right to refuse acceptance or to deduct the costs incurred from the refund amount.