FAQ
Der Tunneltrick:
Place the dog house in a place that your dog already knows well and likes to visit. Remove the back wall of the dog house so that it looks like a dog tunnel. Place her favorite familiar blanket or toy in the house to attract her. This method has often proven to be effective in gradually getting dogs used to the house.
The food lure trick:
A tried and tested approach to gradually getting your dog used to the kennel is the food lure trick. Place the kennel in a familiar place and regularly place small portions of her favorite food inside. Start by placing the food right in front of the entrance and slowly increase the distance until the food is completely inside the kennel. This way, your dog will develop positive associations between the kennel and her meals and will gradually feel more comfortable in it. Patience is key here as this process can take some time.
Positive reinforcement:
Reward your dog when she approaches or goes into the kennel. Praise her and give her treats to create positive associations with the kennel. Often it helps to put treats in the kennel and have the dog get them out.
Patience and time:
Every dog has its own pace. Give your dog plenty of time to get used to the kennel. Do not rush her and avoid forcing her into the kennel.
Joint activities:
Spend time near the kennel to show your dog that it is a pleasant place to be. Play with her or lie down near the kennel to stimulate her curiosity.
Pleasant material reminiscent of cuddly felt.
But our recycled material is even better: more stable, extremely durable and resistant to all kinds of romping and playing. The walls of the dog house are made from 100% recycled PET bottles.
Yes, all our products are Oeko Tex 100 and Global Recycled Standard certified.
All our products are manufactured in Europe.
Return & Exchange
We attach great importance to your satisfaction with our products. If you are considering a return or exchange, you will find important information here.
return shipping costs
Return shipping costs are borne by you, the customer. This includes the cost of shipping the products back to us, unless the product was delivered damaged.
Costs of exchange
In the event of an exchange, we will cover the cost of reshipping the desired items to you. There will be no additional shipping costs for you.
Please note that it is your responsibility to check your dog's exact measurements and ensure that they will fit in or on the product you ordered. Should the product be returned due to incorrect measurements on your part, you, as the customer, are responsible for the return shipping costs.
If you would like a return slip and want to exchange the product, please send an email to: shop@rexproduct.de
Shipping details for the return
You can use any shipping service provider of your choice for returns. However, we recommend sending the package as an insured package with a tracking number to ensure safe and traceable shipping. Please send the package to one of the following addresses, depending on your location:
Send returns to the following address:
(Please be sure to use this address and company as your address)
REXPRODUCT Sp. z oo Sp.K., Im Technologiepark 1, 15236 Frankfurt Oder, Germany
Please enclose a note with your name and order number in the package. This will make it easier to identify your return.
additional Information
Optionally, we will be happy to issue you a return slip for a fee of €10.00. This fee will be deducted from your refund. Please note, however, that you will still be responsible for the return shipping costs, regardless of whether a return slip is issued.
If you would like a return slip, please send an email to: shop@rexproduct.de
Our customer service team is happy to assist you with any questions or concerns. Your satisfaction is important to us and we strive to make the return and exchange of your items as smooth as possible.
Additional information for returns
If, due to incorrect labeling, the return can only be accepted against payment of a fee, we reserve the right to refuse acceptance or to deduct the costs incurred from the refund amount.